Automation

By using a pragmatic approach, our automation solutions can integrate bots and virtual assistants with your customers’ traditional channel preferences.

Combined with our team of developers and analysts, we can help your brand identify key automation opportunities to further improve customer interaction and overall satisfaction.

We tailor end-to-end solutions capable of utilizing the latest in technology that incorporates natural language processing and proprietary omnichannel platforms.

What do we offer?

Full management service by experts to identify what could be automatized and how

In the cloud and fully redundant infrastructure to run the solutions

Proprietary fully integrated omnichannel platform

Technology using natural language processing

Using a flexible and cost effective automation model, our chat solution is centered on the cognitive capabilities of our Teleperformance Client TP bot. This solution can help you provide a more seamless approach to elevate the customer experience.

Support of structured dialogs through the use of visual IVRs

An omnichannel integration that allows live agents to access previous interactions done by bots

Integration with external chats such as Facebook Messenger, WeChat, and other APIs

Supervisor bots that let agents use chatbots to clarify questions, reducing a call’s average handling time

Programmable option to transfer to live agents if bots are unable to solve customer inquiries

Agent-bot integration that uses plugin architecture to integrate with chatbots

Teleperformance can help you find the right balance between traditional and digital interactions. Through our automation solutions, we have made it possible to blend the digital market demand with customers’ preferences for traditional voice interactions.